PT JAYA PERMAI
Jl. Nusa Indah No.21
Jakarta 25790
04th Jan 2011
PT. NUSA INDAH NASIONAL
Jln. Melati No.21
Jakarta 486351
Dear Customer Service Manager;
In the last 10 years, I have used your law care products on many occasions and I have been highly satisfied with the results. However, I recently purchased a lawn mower from your company and I have been dissatisfied with the product.
First of all, when I unpacked the product and begin assembly, I found that I was missing the plastic mower guard and cap cover, which reluctantly took 12 weeks to get delivered. Secondly, I noticed after the second use that the lawn was cutting in an irregular manner. Upon further inspection I noticed that the mower blade was rotating at an angle.
I went to local store where it was purchased and they chuckled as I explained my dissatisfaction with the product. They were rude and unhelpful, claiming that I must have hit something in my lawn.
When I took the blade off, I noticed that the mower was not put together properly and a welded edge on the coupler had split open. This was not due to operation or misuse. I verified this with a local lawn mower service company.
Since your company claims to be the “Leader in Customer Satisfaction” with a no hassle 1 year guarantee on all products, I would like to request that your store look into this matter and provide a refund.
Sincerely,
(Sri Wahyuni)
Selasa, 04 Januari 2011
Senin, 03 Januari 2011
Translate
1.we are very happy if you can send us your last catalog
2.we want to know if you can give us a special discount
3.we waited for a reply you as soon as possible
4.we are waiting for your first order
5.we are plased to send you price list catalogue and terms of payment
6.thank you for your letter dated 14 September 2010
7..we are plased receiving your order on april 20th 2010 and we will send the product by japan airlines
8.we will pay the product by bank transfer in maximum 20 days from deliverable date
9.I am applying for a position as secretary of which are advertised in newspapers compass dated 20 November 2010
1.we are very happy if you can send us your last catalog
2.we want to know if you can give us a special discount
3.we waited for a reply you as soon as possible
4.we are waiting for your first order
5.we are plased to send you price list catalogue and terms of payment
6.thank you for your letter dated 14 September 2010
7..we are plased receiving your order on april 20th 2010 and we will send the product by japan airlines
8.we will pay the product by bank transfer in maximum 20 days from deliverable date
9.I am applying for a position as secretary of which are advertised in newspapers compass dated 20 November 2010
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